PRIVACY & COOKIE POLICY

Kiteframe Games
Last Updated: 25 February 2026

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1. Introduction

Kiteframe Games (“Kiteframe”, “we”, “us”, or “our”) is a video game studio headquartered in Singapore.

We develop and operate online games as live services for global player communities across Asia-Pacific, Europe, and North America. Our games are designed for continuous play and long-term operation, with multiplayer interaction, persistent progression, and regular updates.

This Global Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:

• You visit our website (kiteframegames.com)

• You play our games

• You interact with our online services

• You contact us for business, partnership, or media enquiries

This policy is designed to align with:

• Singapore Personal Data Protection Act (PDPA)

• EU General Data Protection Regulation (EU GDPR)

• UK General Data Protection Regulation (UK GDPR)

• Applicable US state privacy laws (including CCPA/CPRA principles)

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2. Company Details

Company Name:
Kiteframe Games

Headquarters:
Singapore

Website:
https://www.kiteframegames.com

Privacy Contact Email:
privacy@kiteframegames.com

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PRIVACY SECTION

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3. Categories of Personal Data We Collect

Because our games operate as live services, we collect personal data necessary to operate, maintain, and improve player experience.

A. Account Information (Where Applicable)

• Username or player ID

• Email address

• Account credentials (stored securely and encrypted where applicable)

• Region or country selection

B. Gameplay & Service Data

• In-game progress and achievements

• Multiplayer activity

• Matchmaking data

• Rankings and leaderboard data

• In-game purchases and transaction records

• Game session logs

• Device identifiers

C. Technical & Device Information

• IP address

• Device type

• Operating system

• Game client version

• Crash logs and performance diagnostics

D. Website Data

When visiting our website, we may collect:

• IP address

• Browser type

• Pages visited

• Time spent on pages

• Referral source

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4. Why We Use Personal Data

We process personal data to:

• Create and manage player accounts

• Operate online multiplayer features

• Deliver updates and seasonal content

• Provide matchmaking and rankings

• Process in-game purchases

• Monitor performance and prevent abuse

• Provide player support

• Improve game stability and user experience

• Comply with legal and regulatory obligations

We do not sell personal data for monetary compensation.

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5. Lawful Basis for Processing (EU & UK GDPR)

Where EU or UK GDPR applies, we rely on:

• Contractual necessity (providing game services)

• Legitimate interests (maintaining service stability and preventing abuse)

• Consent (where required, including cookies and marketing communications)

• Legal obligation

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6. US Privacy Rights (Including California Residents)

If you are a California resident or resident of certain US states, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Opt out of the sale or sharing of personal information

• Not be discriminated against for exercising privacy rights

Kiteframe Games does not sell personal information.

If we engage in cross-context behavioural advertising in the future, we will provide appropriate opt-out mechanisms.

To exercise rights:

📧 privacy@kiteframegames.com

We may verify identity before fulfilling certain requests.

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7. Singapore PDPA Compliance

Under Singapore’s Personal Data Protection Act (PDPA):

• We collect, use, and disclose personal data only for reasonable and disclosed purposes.

• We implement reasonable security arrangements to protect personal data.

• Individuals may request access to or correction of their personal data by contacting us at the email above.

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8. Data Sharing

We may share personal data with:

• Cloud hosting and infrastructure providers

• Payment processors

• Platform providers (e.g., PC or mobile storefront operators)

• Analytics providers

• Moderation and support partners

• Regulatory authorities where required

All service providers are required to apply appropriate safeguards.

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9. International Data Transfers

As our games operate globally, personal data may be transferred between regions.

Where required under GDPR or other applicable laws, we implement safeguards such as:

• Standard Contractual Clauses (SCCs)

• Contractual data protection commitments

• Equivalent protective mechanisms

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10. Data Retention

We retain personal data for as long as necessary to:

• Maintain active game accounts

• Support live-service operations

• Resolve disputes

• Comply with legal obligations

Inactive accounts may be deleted or anonymised after extended inactivity periods in accordance with internal retention policies.

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11. Your Rights (EU & UK Residents)

If you are located in the EU or UK, you may have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

You may also lodge a complaint with your local supervisory authority.

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12. Children’s Privacy

Some of our games may be accessible to younger audiences depending on rating and platform.

Where required by applicable law:

• We may require parental consent for certain data collection.

• We do not knowingly collect personal data from children in violation of applicable regulations (including GDPR or COPPA).

Parents or guardians may contact us regarding a child’s data at:

📧 privacy@kiteframegames.com

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13. Data Security

Kiteframe Games implements appropriate technical and organisational measures to protect personal data, including:

• Encrypted communications

• Access controls

• Monitoring of service stability

• Abuse and fraud prevention systems

Given the live-service nature of our games, we prioritise stability, uptime, and secure account management.

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COOKIE SECTION

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14. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve user experience.

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15. Types of Cookies We Use

1. Essential Cookies

Required for:

• Account login sessions

• Security

• Basic website functionality

These cannot be disabled through our consent tool.

2. Analytics Cookies

Used to:

• Understand website usage

• Improve performance

• Monitor traffic patterns

Where required under EU or UK law, these are placed only after consent.

3. Marketing Cookies

If we use marketing or advertising cookies in the future, we will:

• Request consent where required

• Provide clear opt-out mechanisms

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16. Managing Cookie Preferences

You may:

• Accept or reject non-essential cookies via our cookie banner

• Adjust browser settings to block or delete cookies

• Clear stored cookies at any time

Withdrawing consent does not affect prior lawful processing.

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17. Updates to This Policy

We may update this Global Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date shown above.

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